{"id":3820,"date":"2022-05-03T09:54:19","date_gmt":"2022-05-03T15:54:19","guid":{"rendered":"https:\/\/www.crpa-acrp-bulletin.ca\/?p=3820"},"modified":"2022-06-07T15:41:33","modified_gmt":"2022-06-07T21:41:33","slug":"soyons-clairs-communication-des-risques-pour-les-professionnels-de-la-radioprotection-partie-ii-comment-utiliser-le-langage-clair-pour-ameliorer-la-communication-des-risques","status":"publish","type":"post","link":"https:\/\/www.crpa-acrp-bulletin.ca\/fr\/2022\/05\/03\/soyons-clairs-communication-des-risques-pour-les-professionnels-de-la-radioprotection-partie-ii-comment-utiliser-le-langage-clair-pour-ameliorer-la-communication-des-risques\/","title":{"rendered":"Soyons clairs : Communication des risques pour les professionnels de la radioprotection (Partie II) \u2013 Comment utiliser le langage clair pour am\u00e9liorer la communication des risques"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p><a href=\"#resume\"><input class=\"search-submit\" type=\"submit\" value=\"R\u00e9sum\u00e9\" \/><\/a><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3822 size-full\" src=\"https:\/\/www.crpa-acrp-bulletin.ca\/wp-content\/uploads\/2022\/04\/erasing-Jargon.jpg\" alt=\"erasing jargon, hand written word on blackboard being erased concept\" width=\"1080\" height=\"576\" srcset=\"https:\/\/www.crpa-acrp-bulletin.ca\/wp-content\/uploads\/2022\/04\/erasing-Jargon.jpg 1080w, https:\/\/www.crpa-acrp-bulletin.ca\/wp-content\/uploads\/2022\/04\/erasing-Jargon-300x160.jpg 300w, https:\/\/www.crpa-acrp-bulletin.ca\/wp-content\/uploads\/2022\/04\/erasing-Jargon-1024x546.jpg 1024w, https:\/\/www.crpa-acrp-bulletin.ca\/wp-content\/uploads\/2022\/04\/erasing-Jargon-768x410.jpg 768w, https:\/\/www.crpa-acrp-bulletin.ca\/wp-content\/uploads\/2022\/04\/erasing-Jargon-720x384.jpg 720w, https:\/\/www.crpa-acrp-bulletin.ca\/wp-content\/uploads\/2022\/04\/erasing-Jargon-520x277.jpg 520w, https:\/\/www.crpa-acrp-bulletin.ca\/wp-content\/uploads\/2022\/04\/erasing-Jargon-320x171.jpg 320w\" sizes=\"auto, (max-width: 1080px) 100vw, 1080px\" \/><\/p>\n<blockquote><p>\u201cYour competence may be evaluated on your ability to communicate your work clearly.\u201d<\/p><\/blockquote>\n<p style=\"text-align: right;\">~ US Nuclear Regulatory Commission (NRC) <a href=\"#_ftn1\" name=\"_ftnref1\">[1]<\/a><\/p>\n<p>Dans la <a href=\"https:\/\/www.crpa-acrp-bulletin.ca\/fr\/2022\/02\/14\/soyons-clairs-communication-des-risques-pour-les-professionnels-de-la-radioprotection-soyez-clairs-concis-et-convaincants-partie-1\/\">Partie I <\/a>de la s\u00e9rie Communication des risques pour les professionnels de la radioprotection, nous avons :<\/p>\n<ul>\n<li>d\u00e9fini les risques et la communication des risques,<\/li>\n<li>discut\u00e9 de la n\u00e9cessit\u00e9 de tenir compte du point de vue de votre auditoire, et<\/li>\n<li>explor\u00e9 certains obstacles \u00e0 une communication des risques efficace.<\/li>\n<\/ul>\n<p>Dans la Partie II, nous commen\u00e7ons \u00e0 explorer la fa\u00e7on dont le langage clair et simple peut rendre votre communication des risques plus efficace et plus facile \u00e0 comprendre.<\/p>\n<h2>What is Plain Language?<\/h2>\n<p>I\u2019ve talked about the benefits of plain language in earlier <em>Bulletin<\/em> articles.<a href=\"#_ftn2\" name=\"_ftnref2\">[2]<\/a>\u00a0Plain language is clear and direct. It uses common, everyday words in short sentences and short paragraphs. It\u2019s designed to help your reader focus on the message without being distracted by complicated language.<\/p>\n<p>The number one rule for clear risk communication is to use language that is appropriate for your audience\u2014their level of education and their understanding of the underlying science. Even when your target audience is well educated, they may not be familiar with the language radiation specialists commonly use to talk about radiation exposure and the potential risks associated with it.<\/p>\n<p>The Canadian Nuclear Safety Commission (CNSC) understands that plain language makes documents quicker to read and easier to understand, and they\u2019ve made a commitment to providing Canadians with \u201cclear information, written in plain language whenever possible.\u201d<a href=\"#_ftn3\" name=\"_ftnref2\">[3]<\/a> They produce \u201cplain-language publications that describe nuclear-related issues as well as regulatory requirements and processes . . . intended for the general public, governments, and other stakeholders.\u201d<a href=\"#_ftn4\" name=\"_ftnref2\">[4]<\/a><\/p>\n<p>In the \u201cWriting Tips\u201d section of CNSC\u2019s <em>Guide for Applicants and Intervenors Writing CNSC Commission Member Documents<\/em> (<a href=\"https:\/\/nuclearsafety.gc.ca\/eng\/acts-and-regulations\/regulatory-documents\/published\/html\/regdoc3-4-1\/index.cfm#sec3-1\">REGDOC-3.4.1<\/a>), they provide some useful advice for making scientific, technical, and regulatory information easier to understand and use. Highlights from that document are included below.<\/p>\n<h2>Minimize technical terms and jargon<\/h2>\n<p>As a radiation safety professional, you use a lot of complex, technical language (jargon) that you and your colleagues all understand. In fact, many of the terms you use impart a precise meaning and can communicate complex concepts quickly and clearly to others in your field.<\/p>\n<p>Problems arise, however, when you\u2019re trying to communicate beyond your peers to broader, non-scientist audiences who don\u2019t understand your jargon. The less your audience knows about your subject, the less technical your writing should be.<\/p>\n<p>Among the Writing Tips provided by CNSC are suggestions to \u201chelp convert complex messages and legal and technical jargon into plain language that is understandable to a wide audience, without compromising the content\u2019s intent or accuracy.\u201d<a href=\"#_ftn5\" name=\"_ftnref2\">[5]<\/a><\/p>\n<p>While CNSC is clear about the need to \u201cconvey information in language that is as plain as possible,\u201d they also warn against \u201cover-simplify material, as this could alter the intended meaning or lose or compromise the message\u2019s context.\u201d<a href=\"#_ftn5\" name=\"_ftnref2\">[5]<\/a><\/p>\n<p>If you must use a technical term and you\u2019re unsure if your readers will know what it means, explain it clearly within the text or define it in a glossary.<a href=\"#_ftn5\" name=\"_ftnref2\">[5]<\/a> Going a step further, the US Nuclear Safety Commission (NRC) says, \u201cwhen using terms that are not well understood outside of the nuclear arena, such as release or radioactive, give examples that illustrate both what the term means and what it does not mean.\u201d<a href=\"#_ftn6\" name=\"_ftnref2\">[6]<\/a><\/p>\n<p>The US NRC also warns risk communicators not to \u201cuse technical terms that dehumanize people. Distant, abstract, and unfeeling language about death, injury, and illness sends the message that you don\u2019t care about people as individuals.\u201d<a href=\"#_ftn6\" name=\"_ftnref2\">[6]<\/a><\/p>\n<h2>Avoid abbreviations<\/h2>\n<p>An acronym is an abbreviation or word formed from the first letters of a series of words. Acronyms can usually be pronounced as a word. In their Writing Tips, CNSC offers as an example the acronym for the Canadian Environmental Assessment Agency\u2014CEAA, which can be pronounced, \u201csee ya.\u201d<a href=\"#_ftn5\" name=\"_ftnref2\">[5]<\/a><\/p>\n<p>An initialism is also an abbreviation formed from the first letter of a series of words, but the result is not something that can be pronounced as a word. In their Writing Tips, CNSC offers the initialism for their own organization\u2014CNSC.<a href=\"#_ftn5\" name=\"_ftnref2\">[5]<\/a><\/p>\n<p>They describe acronyms and initialisms as \u201ca convenient shorthand\u201d to reduce the repetition of long strings of words. Indeed, abbreviations are intended to serve readers by shortening long phrases. However, when those abbreviations are unfamiliar, or there are a lot of abbreviations used,\u00a0they create more work for readers who have to keep looking back (or consulting a glossary) to figure out what\u2019s being said.<\/p>\n<p>I advise against using abbreviations that will not be easily understood or recognized by your audience. If you must use them, I offer the following tips to make them easier for your readers:<\/p>\n<ul>\n<li>If the abbreviation only appears two or three times in your content, save your readers from having to remember what the abbreviation stands for\u2014spell it out in all instances.<\/li>\n<li>Use abbreviations to avoid cumbersome repetition, not just as a writing shortcut. For example, a two-word phrase is usually easier to read than it is to remember the meaning of a two-letter abbreviation.<\/li>\n<li>Spell out all abbreviations the first time you use them, followed by the abbreviation in parentheses.<\/li>\n<li>Avoid using abbreviations in titles and headings unless the abbreviation is well-known. If readers are skimming your content, abbreviations in headings may be difficult to understand out of context. If you must use an abbreviation in a heading, spell it out in the heading and then spell it out again (with the abbreviation in parentheses) when it first appears in the text.<\/li>\n<li>When abbreviations are used in tables and figures, they should be defined in the table note or figure caption. Even though abbreviations are spelled out in text, skimmers will be drawn to the visual content before reading the surrounding text. Besides, including the definitions will ensure your table or figure is understood, even if it appears out of context.<\/li>\n<li>There are some abbreviations that have become so common that they are now understood more readily than the terms they represent (such as, ATM, PhD, SPF, or NASA). When you use these abbreviations, defining them is not useful to your readers.<\/li>\n<\/ul>\n<p>When you\u2019re considering whether to use an abbreviation, or how many to use, ask yourself if the abbreviation will make it easier for your readers or if it\u2019s just as a writing shortcut.<\/p>\n<h2>What\u2019s next?<\/h2>\n<p>In the next segment of this series, we\u2019ll discuss the importance of providing context, additional information to clarify meaning. In communicating risk as radiation safety professionals, you\u2019re often communicating technical terms or information. Very often, your audience is not other technical experts, so they might need some help understanding your meaning or the significance of what you\u2019re saying.<\/p>\n<p>Learn more in Part III of this series in our June 2022 issue.<\/p>\n<h2>Notes\u00a0de bas de page<\/h2>\n<p><a href=\"#_ftnref1\" name=\"_ftn1\">[1]<\/a> US Nuclear Regulatory Commission (NRC). <a href=\"https:\/\/www.nrc.gov\/docs\/ML0406\/ML040690412.pdf\"><em>Effective Risk Communication: The Nuclear Safety Commission\u2019s Guidelines for External Risk Communication<\/em><\/a>, pg.21.<\/p>\n<p><a href=\"#_ftnref2\" name=\"_ftn2\">[2]<\/a> To learn more about plain language and how it can improve science communication, see the October 2021 CRPA Bulletin article \u201c<a href=\"https:\/\/www.crpa-acrp-bulletin.ca\/2021\/10\/26\/lets-be-clear-plain-language-supports-clear-communication-and-builds-trust\/\">Let\u2019s Be Clear: Plain Language Supports Clear Communication and Builds Trust<\/a>.\u201d<\/p>\n<p><a href=\"#_ftnref3\" name=\"_ftn3\">[3]<\/a> Canadian Nuclear Safety Commission (CNSC). <a href=\"https:\/\/nuclearsafety.gc.ca\/eng\/acts-and-regulations\/interpretation-policy\/index.cfm\">Departmental Actions to respond to the Red Tape Reduction Commission\u2019s Recommendations Report<\/a>.<\/p>\n<p><a href=\"#_ftnref4\" name=\"_ftn4\">[4]<\/a> Canadian Nuclear Safety Commission (CNSC). <em><a href=\"https:\/\/nuclearsafety.gc.ca\/eng\/acts-and-regulations\/regulatory-framework\/index.cfm\">Regulatory Framework Overview<\/a><\/em>.<\/p>\n<p><a href=\"#_ftnref5\" name=\"_ftn5\">[5]<\/a> Canadian Nuclear Safety Commission (CNSC). <em><a href=\"https:\/\/nuclearsafety.gc.ca\/eng\/acts-and-regulations\/regulatory-documents\/published\/html\/regdoc3-4-1\/index.cfm#sec3-1\">REGDOC-3.4.1: Guide for Applicants and Intervenors Writing CNSC Commission Member Documents<\/a><\/em>, pg.12.<\/p>\n<p><a href=\"#_ftnref6\" name=\"_ftn6\">[6]<\/a> US NRC. <a href=\"https:\/\/www.nrc.gov\/docs\/ML0406\/ML040690412.pdf\"><em>Effective Risk Communication: The Nuclear Safety Commission\u2019s Guidelines for External Risk Communication<\/em><\/a>, pg.23.<a href=\"#_ftnref7\" name=\"_ftn7\"><\/a><\/p>\n<p>&nbsp;<\/p>\n<div id=\"resume\" style=\"padding: 8px 5px 5px 5px; background-color: #eeeeee; border: #dddddd 2px solid;\">\n<h4>R\u00e9sum\u00e9 : Soyons clairs : Le langage clair et simple soutient une communication claire et inspire confiance<\/h4>\n<p>Dans la <a href=\"https:\/\/www.crpa-acrp-bulletin.ca\/fr\/2022\/02\/14\/soyons-clairs-communication-des-risques-pour-les-professionnels-de-la-radioprotection-soyez-clairs-concis-et-convaincants-partie-1\/\">Partie I<\/a> de la s\u00e9rie Communication des risques pour les professionnels de la radioprotection, nous avons :<\/p>\n<ul>\n<li>d\u00e9fini les risques et la communication des risques,<\/li>\n<li>discut\u00e9 de la n\u00e9cessit\u00e9 de tenir compte du point de vue de votre auditoire, et<\/li>\n<li>explor\u00e9 certains obstacles \u00e0 une communication des risques efficace.<\/li>\n<\/ul>\n<p>Dans la Partie II, nous commen\u00e7ons \u00e0 explorer la fa\u00e7on dont le langage peut rendre votre communication des risques plus efficace et plus facile \u00e0 comprendre. Le langage clair est simple et direct. On y utilise des mots courants, du quotidien, des phrases courtes et des paragraphes courts. Il vise \u00e0 aider votre lectorat \u00e0 se concentrer sur le message sans se laisser distraire par du langage complexe.<\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<div style=\"padding: 10px 10px 0 10px; background-color: #eeeeee; border: #dddddd 2px solid;\">\n<h2><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-2794\" src=\"https:\/\/www.crpa-acrp-bulletin.ca\/wp-content\/uploads\/2020\/12\/Michelle-bio.jpg\" alt=\"Michelle Boulton\" width=\"125\" height=\"125\" srcset=\"https:\/\/www.crpa-acrp-bulletin.ca\/wp-content\/uploads\/2020\/12\/Michelle-bio.jpg 200w, https:\/\/www.crpa-acrp-bulletin.ca\/wp-content\/uploads\/2020\/12\/Michelle-bio-150x150.jpg 150w, https:\/\/www.crpa-acrp-bulletin.ca\/wp-content\/uploads\/2020\/12\/Michelle-bio-80x80.jpg 80w\" sizes=\"auto, (max-width: 125px) 100vw, 125px\" \/>Michelle Boulton<\/h2>\n<p>Michelle Boulton est sp\u00e9cialiste de la communication limpide. Elle emploie un langage et un style simples pour aider sa client\u00e8le \u00e0 traduire une information complexe en un contenu que tous peuvent comprendre et utiliser. Avec son \u00e9quipe, elle aide \u00e0 la production du\u00a0<em>Bulletin<\/em>\u00a0de l\u2019ACRP depuis 2007. Pour en savoir plus sur Michelle, allez lire son profil <a href=\"https:\/\/www.linkedin.com\/in\/michelle-l-boulton-72347612\/\" target=\"_blank\" rel=\"noopener\">LinkedIn<\/a>.<\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<div style=\"padding: 10px 10px 10px 10px; background-color: #eeeeee; border: #dddddd 2px solid;\">\n<h2 style=\"color: #e93b25;\">Vous voulez lire d\u2019autres articles comme celui-ci ?<\/h2>\n<p>Le\u00a0<em>Bulletin<\/em> de l\u2019Association canadienne de la radioprotection (ACRP) est une publication essentielle \u00e0 tout professionnel de la radioprotection du Canada. Son contenu \u00e9ditorial procure aux professionnels de la radioprotection les enseignements, l\u2019information, les conseils et les solutions utiles, tous n\u00e9cessaires pour demeurer \u00e0 l\u2019avant-garde de la profession.<\/p>\n<p>Abonnez-vous aujourd\u2019hui pour que nous vous envoyions un courriel chaque fois qu\u2019un nouveau num\u00e9ro est mis en ligne. Revisitez souvent le site entre chaque num\u00e9ro pour obtenir les mises \u00e0 jour et consulter de nouveaux articles.<\/p>\n<p>Ne ratez aucun num\u00e9ro. Abonnez-vous d\u00e8s aujourd\u2019hui !<\/p>\n<a class=\"maxbutton-3 maxbutton maxbutton-abonnez-vous\" target=\"_blank\" title=\"Abonnez-vous !\" rel=\"noopener\" href=\"https:\/\/mailchi.mp\/3cpublications\/5baszj3vti\"><span class='mb-text'>Abonnez-vous<\/span><\/a>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Dans la Partie I de la s\u00e9rie Communication des risques pour les professionnels de la radioprotection, nous commen\u00e7ons \u00e0 explorer la fa\u00e7on dont le langage peut rendre votre communication des risques plus efficace et plus facile \u00e0 comprendre.<\/p>\n","protected":false},"author":50,"featured_media":3822,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[28],"tags":[],"class_list":["post-3820","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-chroniques-regulieres-fr"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Soyons clairs : Communication des risques pour les professionnels de la radioprotection (Partie II) \u2013 Comment utiliser le langage clair pour am\u00e9liorer la communication des risques - CRPA-ACRP Bulletin<\/title>\n<meta name=\"description\" content=\"Il y a un large \u00e9ventail de professions qui impliquent r\u00e9guli\u00e8rement des interactions avec les rayonnements ionisants, ce qui signifie que le travail des professionnels de la radioprotection est lui aussi tr\u00e8s vari\u00e9. Peu importe l\u2019industrie dans laquelle vous travaillez, la seule constante est le besoin de prot\u00e9ger les travailleurs et de les aider \u00e0 comprendre et \u00e0 respecter les risques quand ils sont expos\u00e9s \u00e0 un rayonnement.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.crpa-acrp-bulletin.ca\/fr\/2022\/05\/03\/soyons-clairs-communication-des-risques-pour-les-professionnels-de-la-radioprotection-partie-ii-comment-utiliser-le-langage-clair-pour-ameliorer-la-communication-des-risques\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Soyons clairs : Communication des risques pour les professionnels de la radioprotection (Partie II) \u2013 Comment utiliser le langage clair pour am\u00e9liorer la communication des risques - CRPA-ACRP Bulletin\" \/>\n<meta property=\"og:description\" content=\"Il y a un large \u00e9ventail de professions qui impliquent r\u00e9guli\u00e8rement des interactions avec les rayonnements ionisants, ce qui signifie que le travail des professionnels de la radioprotection est lui aussi tr\u00e8s vari\u00e9. 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